Hosted Contact Centre Solution – VOIP

AWARD WINNING  HOSTED CONTACT CENTRE SOLUTION

Use cloud telephony to improve your business operations

With our ‘Award Winning’ Hosted Contact Centre, you can easily manage your call centre whether you have desk based agents, home workers and/or mobile workers.

Our simple-to-use online portal gives you additional management level control and real-time wallboard analytics to manage your Call Centre from any internet-abled device.

Then your individual agents are given their own portal access with username and password credentials where they can set their status to active.

Agents will then receive queued calls to their landline or mobile number and allocated accordingly based on your preferences; skill level, in a particular order, longest idle, etc.